What is Case Management?

BRBH’s Mental Health Case Management helps adults and children with mental health obstacles get the care and support they need. Our Case Managers will work with you to understand your needs, set goals, and stay connected to care. Our job is to help you feel safe, supported, and ready to move forward.

Case Managers Can Help You With:

• Housing – Finding safe, stable living spaces
• Benefits – Applying for Medicaid, SNAP/EBT, SSI (Supplemental Security Income), and SSDI (Social Security Disability Insurance)
• Food Access – Connecting you to food banks and programs
• Doctors & Providers – Helping you find medical and mental health care
• Medications – Explaining appointments and helping you stay on track
• Paperwork and IDs – Getting documents you need for services
• Counseling – Linking you to therapy services
• Day Programs – Helping you join programs that build skills and routine
• Skill Building – Referring you to Mental Health Skill Building if needed
• Community Programs – Finding groups and services that fit your needs
• Problem-Solving – Supporting you during hard moments

How Do I Start?

To get started with any BRBH Services, simply walk into the Burrell Center, go to the large desk on your left, and say, “I am a new client who needs to go through intake.”

You do not need a prior appointment. In fact, we only offer intake through walk-ins. We can serve you at the Burrell Center from Monday – Friday between 8:00 AM – 2:00 PM.

What Is “Intake”?

Every new client goes through intake at the Burrell Center. You can think of your intake as the first step in your journey at BRBH.

Your intake is a conversation where we learn about you, your mental health history, and your needs. This helps us decide which of our services will be most helpful to you. The conversation usually does not last more than an hour.

Since intake appointments are first-come, first-serve, please know that you may spend some time waiting in our Burrell lobby. We recommend setting aside a few hours of your day in case wait times are long. Consider bringing a book, a journal, or other peaceful entertainment to pass the time.

What Should I Bring?

• Your photo ID, social security card, passport, and/or birth certificate.
• Proof of insurance if applicable, including Medicaid, Medicare, and/or private insurance.
• Any medical documents that describe conditions, illnesses, hospitalizations, and outpatient treatment.

Note: If you are 17 years or younger or an adult with a guardian, you must bring a guardian with you. Guardians must bring legal paperwork that shows them as the guardian.