Our Mission

Our mission is to provide quality community-based services that prevent and address mental health disorders, developmental disabilities, and substance use disorders.

Our History

We are proud to have served our community since 1969. We serve residents of the Cities of Roanoke and Salem and the Counties of Botetourt, Craig, and Roanoke. 

We operate multiple programs throughout the Roanoke Valley through the work of over 400 dedicated and caring employees. 

Our Values

• People are our priority. Everyone has the right to participate in their treatment and to be addressed with respect.
• Our services are flexible, affordable, and timely. We offer financial assistance applications and will help explain all options.
• Hope is Spoken Here. At BRBH, we believe people always have the power to change. If you are here looking for treatment options or resources, you have already made a wonderful first step.

How Do I Start?

To get started with any BRBH Services, simply walk into the Burrell Center, go to the large desk on your left, and say, “I am a new client who needs to go through intake.”

You do not need a prior appointment. In fact, we only offer intake through walk-ins. We can serve you at the Burrell Center from Monday – Friday between 8:00 AM – 2:00 PM.

What Is “Intake”?

Every new client goes through intake at the Burrell Center. You can think of your intake as the first step in your journey at BRBH.

Your intake is a conversation where we learn about you, your mental health history, and your needs. This helps us decide which of our services will be most helpful to you. The conversation usually does not last more than an hour.

Since intake appointments are first-come, first-serve, please know that you may spend some time waiting in our Burrell lobby. We recommend setting aside a few hours of your day in case wait times are long. Consider bringing a book, a journal, or other peaceful entertainment to pass the time.

What Should I Bring?

• Your photo ID, social security card, passport, and/or birth certificate.
• Proof of insurance if applicable, including Medicaid, Medicare, and/or private insurance.
• Any medical documents that describe conditions, illnesses, hospitalizations, and outpatient treatment.

Note: If you are 17 years or younger or an adult with a guardian, you must bring a guardian with you. Guardians must bring legal paperwork that shows them as the guardian.