How Do I Start?

To get started with any BRBH Services, simply walk into the Burrell Center, go to the large desk on your left, and say, “I am a new client who needs to go through intake.”

You do not need a prior appointment. In fact, we only offer intake through walk-ins. We can serve you at the Burrell Center from Monday – Friday between 8:00 AM – 2:00 PM.

What Is “Intake”?

Every new client goes through intake at the Burrell Center. You can think of your intake as the first step in your journey at BRBH.

Your intake is a conversation where we learn about you, your mental health history, and your needs. This helps us decide which of our services will be most helpful to you. The conversation usually does not last more than an hour.

Since intake appointments are first-come, first-serve, please know that you may spend some time waiting in our Burrell lobby. We recommend setting aside a few hours of your day in case wait times are long. Consider bringing a book, a journal, or other peaceful entertainment to pass the time.

What Should I Bring?

• Your photo ID, social security card, passport, and/or birth certificate.
• Proof of insurance if applicable, including Medicaid, Medicare, and/or private insurance.
• Any medical documents that describe conditions, illnesses, hospitalizations, and outpatient treatment.

Note: If you are 17 years or younger or an adult with a guardian, you must bring a guardian with you. Guardians must bring legal paperwork that shows them as the guardian.

Case Management

BRBH’s Mental Health Case Management helps adults and children with mental health obstacles get the care and support they need. Our Case Managers will work with you to understand your needs, set goals, and stay connected to care. Our job is to help you feel safe, supported, and ready to move forward.

Therapy

Blue Ridge Behavioral Healthcare offers individual, group, and family therapy. Therapy is offered in office as well as at home or community sites. We also have telehealth options available.

Therapy can help you make progress in areas like addiction, trauma, social skills, anger management, depression, PTSD, embracing special needs, understanding mental illness, and more.

Crisis Services

Our Crisis Services are designed to help stabilize and support you through acute emergencies and distress. We offer dedicated phone lines, a 23-hour Crisis Stabilization Unit, and a Crisis Stabilization & Detox Center.

Housing

Permanent Supportive Housing serves adults diagnosed with a mental illness who are chronically homeless or have unstable housing. We also help frequent users of hospital or criminal justice system interventions.

Community Wellness

Our Community Wellness division, formerly known as Prevention & Wellness, focuses on helping our community stay resilient, educated, and prepared.

Medication Management

Everyone’s path to treatment and recovery is different. We are dedicated to finding a medication plan that works for you.

Dementia & Geriatric Care

We work with Carrington Cottage in Daleville, VA to provide specialized memory care in a hospital-based setting.