As a client of Blue Ridge Behavioral Healthcare, you have rights and responsibilities.
Statement of client rights:
- to be treated with dignity and respect
- to be told about your treatment
- to have a say in your treatment to say what you prefer
- to have all records about you kept confidential
- to speak to others in private
- to get help with your rights to have your complaints resolved
Statement of client responsibilities:
- to treat others with dignity and respect
- to provide information needed for treatment & services
- to participate in service planning or changes & then abide by the plan
- to express preferences & seek understanding of your role in treatment
- to keep the confidentiality of others
- to ask for privacy while respecting the privacy of others
- to ask staff to help you with your rights
- to appropriately voice your concerns and seek resolution
Have Concerns, Complaints, Or Grievances?
Senior Human Rights Advocate, Region 3
Virginia Department of Behavioral Health and Developmental Services
1220 Bank Street
P.O. Box 1797
Richmond VA 23218
Office Phone: (540) 524-0718
Blue Ridge Behavioral Healthcare Office of Consumer Affairs & ADA Coordinator for Public and Access to Services
Monica Collier
Coordinator Consumer Affairs
Continuous Quality Improvement
Phone: (540) 266-9200 ext. 3220
Fax: (540) 342-3855
Email: mcollier@brbh.org
611 McDowell Avenue, NW
Roanoke, VA 24016