• Initial Visit: 540-343-3007
  • 24-Hour Crisis Services: 540-981-9351

As a client of Blue Ridge Behavioral Healthcare, you have rights and responsibilities…

Statement of client rights:

  • to be treated with dignity and respect
  • to be told about your treatment
  • to have a say in your treatment to say what you prefer
  • to have all records about you kept confidential
  • to speak to others in private
  • to get help with your rights to have your complaints resolved

Statement of client responsibilities:

  • to treat others with dignity and respect
  • to provide information needed for treatment & services
  • to participate in service planning or changes & then abide by the plan
  • to express preferences & seek understanding of your role in treatment
  • to keep the confidentiality of others
  • to ask for privacy while respecting the privacy of others
  • to ask staff to help you with your rights
  • to appropriately voice your concerns and seek resolution

If you have problems or concerns regarding these rights, or have a complaint or grievance about the services you are receiving, contact:

Blue Ridge Behavioral Healthcare
Office of Consumer Affairs
611 McDowell Avenue NW
Roanoke, VA 24016
Phone: (540) 266-9200 ext 3220
Fax: (540) 342-3855


Regional Advocate
Catawba Hospital
P.O. Box 200
Catawba, VA 24070
Phone: (540) 375-4321
Fax: (540) 375-4328

  • 24-Hour Crisis Services

    Call 540-981-9351
    Our 24/7 crisis line.
  • Initial Appointment

    Call 540-343-3007
    For an initial appointment.
  • Office Hours

    • Monday - Friday
      8.00 am - 5.00 pm