As a client of Blue Ridge Behavioral Healthcare, you have rights and responsibilities….
Statement of client rights:
- to be treated with dignity and respect
- to be told about your treatment
- to have a say in your treatment
to say what you prefer - to have all records about you kept confidential
- to speak to others in private
- to get help with your rights
to have your complaints resolved
Statement of client responsibilities:
- to treat others with dignity and respect
- to provide information needed for treatment & services
- to participate in service planning or changes & then abide by the plan
- to express preferences & seek understanding of your role in treatment
to keep the confidentiality of others - to ask for privacy while respecting the privacy of others
- to ask staff to help you with your rights
- to appropriately voice your concerns and seek resolution
If you have problems or concerns regarding these rights, you may contact either:
Blue Ridge Behavioral Healthcare’s
Office of Consumer Affairs
301 Elm Ave. S.W.
Roanoke, VA 24016
Phone: (540) 345-9841
Voice Relay: 711
Fax: (540) 345-6891
Regional Advocate
Nan Neese
DBHDS - Office of Human Rightsl
340 Bagley Circle
Marion, VA 24354
Phone: (276) 783-1219
VA Toll Free: (877) 600-7434
