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Office of the Executive
Director |
Office of Corporate Compliance | Office of Consumer Affairs |
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Office of the Executive Director Tim Steller, Executive Director 301 Elm Avenue SW Roanoke, VA 24016 Voice: 540-345-9841 Fax: 540-345-6891 TTY: 540-345-0690 |
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The Executive Director reports directly to the
Board of Directors, a policy-making board appointed by the localities
served. Responsibilities of the chief executive include strategic and
operational planning, fiscal management, program planning and
evaluation, human resources and workforce development, facilities’
safety and security, information systems, compliance with state, federal
and licensing agencies’ regulations, risk and quality management, and
fostering appropriate public relations and client advocacy through
state, regional and local linkages.
The Executive Director and his staff are located in the Agency’s Administrative Services building in downtown Roanoke. The facility currently houses our Human Resources and Business & Financial Services departments, along with the Director of Corporate Compliance. |
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Office of Corporate Compliance Helen Lang, Director 301 Elm Avenue SW Roanoke, VA 24016 Voice: 540-345-9841 Fax: 540-345-6891 TTY: 540-345-0690 |
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This office exists to develop, implement, and
direct a framework for assessing and improving quality of care,
financial performance, operational efficiency, and clinical resource
allocation. This agency-wide Compliance and Quality Management function
will ensure standards of clinical practice and operations that reflect current best practices and that are effective, efficient,
ethical, and fully compliant with all applicable regulations and
licensure requirements.
Among other
duties, the Director serves as the Freedom of Information Act (FOIA)
Officer, is point-person for all Health Information Portability and
Accountability Act (HIPAA) education, monitoring, and compliance,
provides support to the Regional Human Rights Committee (RHRC), and
supervises and directs activities of the Health Information Management
(HIM) department, as well as the Office of Consumer Affairs. |
| Office of Consumer Affairs |
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Blue Ridge Behavioral Healthcare has a staff
person dedicated to consumer satisfaction and advocacy. If you have
questions or concerns about your experience with our services, please
feel free to contact our Office of Consumer Affairs at the address and
phone numbers below: Betty
Bingham, Coordinator Or, if you prefer, you may contact your Regional Advocate directly: Nan Neese |
Blue
Ridge Behavioral Healthcare
The Community Services Board Serving the Cities of
Roanoke and Salem and the
Counties of Botetourt, Craig, and Roanoke in Virginia