Office of the Executive Director

Office of the Executive Director
Tim Steller, Executive Director
301 Elm Avenue SW
Roanoke, VA 24016
See Google Map
Voice: 540-345-9841 Fax: 540-345-6891 TTY: 540-345-0690

The Executive Director reports directly to the Board of Directors, a policy-making board appointed by the localities served. Responsibilities of the chief executive include strategic and operational planning, fiscal management, program planning and evaluation, human resources and workforce development, facilities’ safety and security, information systems, compliance with state, federal and licensing agencies’ regulations, risk and quality management, and fostering appropriate public relations and client advocacy through state, regional and local linkages.
 
The Executive Director and his staff are located in the Agency’s Administrative Services building in downtown Roanoke. The facility currently also houses our Human Resources and Business & Financial Services Departments.

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This office exists to develop, implement, and direct a framework for assessing and improving quality of care, financial performance, operational efficiency, and clinical resource allocation. This agency-wide Compliance and Quality Management function will ensure standards of clinical practice and operations that reflect current best practices and that are effective, efficient, ethical, and fully compliant with all applicable regulations and licensure requirements.

Among other duties, the Director serves as the Freedom of Information Act (FOIA) Officer, is point-person for all Health Information Portability and Accountability Act (HIPAA) education, monitoring, and compliance, provides support to the Regional Human Rights Committee (RHRC), and supervises and directs activities of the Health Information Management (HIM) department, as well as the Office of Consumer Affairs.

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Blue Ridge Behavioral Healthcare has a staff person dedicated to consumer satisfaction and advocacy. If you have questions or concerns about your experience with our services, please feel free to contact our Office of Consumer Affairs at the address and phone numbers below:

Betty Bingham, Coordinator
Blue Ridge Behavioral Healthcare
The Burrell Center

611 McDowell Avenue
Roanoke, VA 24016
See Google Map
Phone: 540-266-9200  Voice Relay: 711  Fax: 540-342-3855

Or, if you prefer, you may contact your Regional Advocate directly:

       
         Dwayne Lynch
         Catawba Hospital
         P.O. Box 200
         Catawba, VA 24070
         Phone: (540) 375-4321
         Fax: (540) 375-4328

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Blue Ridge Behavioral Healthcare
The Community Services Board Serving the Cities of Roanoke and Salem and the
Counties of Botetourt, Craig, and Roanoke in Virginia