About Our Organization
Office of the Executive Director
Adult & Family Services
Adult Clinical
  Services

Adult Mental
  Retardation
  Services
Child and Family Services
Prevention, Training and Response Services
Business and Financial Services
Human Resources
Employment Opportunities
Useful Links
Home

 

 

Office of the Executive Director | Office of Corporate Compliance | Office of Consumer Affairs
 

Office of the Executive Director
Tim Steller, Executive Director
301 Elm Avenue SW Roanoke, VA 24016
Voice: 540-345-9841 Fax: 540-345-6891 TTY: 540-345-0690
The Executive Director reports directly to the Board of Directors, a policy-making board appointed by the localities served. Responsibilities of the chief executive include strategic and operational planning, fiscal management, program planning and evaluation, human resources and workforce development, facilities’ safety and security, information systems, compliance with state, federal and licensing agencies’ regulations, risk and quality management, and fostering appropriate public relations and client advocacy through state, regional and local linkages.

The Executive Director and his staff are located in the Agency’s Administrative Services building in downtown Roanoke. The facility currently houses our Human Resources and Business & Financial Services departments, along with the Director of Corporate Compliance.
^Top
 

Office of Corporate Compliance
Helen Lang, Director
301 Elm Avenue SW Roanoke, VA 24016
Voice: 540-345-9841 Fax: 540-345-6891 TTY: 540-345-0690
This office exists to develop, implement, and direct a framework for assessing and improving quality of care, financial performance, operational efficiency, and clinical resource allocation. This agency-wide Compliance and Quality Management function will ensure standards of clinical practice and operations that reflect current best practices and that are effective, efficient, ethical, and fully compliant with all applicable regulations and licensure requirements.

Among other duties, the Director serves as the Freedom of Information Act (FOIA) Officer, is point-person for all Health Information Portability and Accountability Act (HIPAA) education, monitoring, and compliance, provides support to the Regional Human Rights Committee (RHRC), and supervises and directs activities of the Health Information Management (HIM) department, as well as the Office of Consumer Affairs.
^Top
 

Office of Consumer Affairs
Blue Ridge Behavioral Healthcare has a staff person dedicated to consumer satisfaction and advocacy. If you have questions or concerns about your experience with our services, please feel free to contact our Office of Consumer Affairs at the address and phone numbers below:

Betty Bingham, Coordinator
Blue Ridge Behavioral Healthcare
The Burrell Center
611 McDowell Avenue
Roanoke, VA 24016
Voice: 540-266-9200 x 3112 TTY: 540-345-0690

Or, if you prefer, you may contact your Regional Advocate directly:

Nan Neese
DMHMRSAS - OHR
340 Bagley Circle
Marion, Virginia 24354
Voice: (276) 783-8477 or toll free (877) 600-7434 Fax: (276) 783-1246
Nan.Neese@co.dmhmrsas.virginia.gov
^Top
 

Blue Ridge Behavioral Healthcare
The Community Services Board Serving the Cities of Roanoke and Salem and the
Counties of Botetourt, Craig, and Roanoke in Virginia