• Initial Appointment: 540-343-3007
  • 24-Hour Crisis Services: 540-981-9351


  • HOW DO I LEARN MORE AND GET HELP?

    To learn about our programs and services, call our Helpline at 540-343-3007

    Hours: Monday-Friday 8am to 5pm

    • We tell you the different ways we can help you.
    • We ask you to come to one of our clinics to learn more about the different ways we can help you.
  • WHAT WILL HAPPEN AT MY FIRST VISIT?

    Before meeting with a licensed professional, the client will meet with an Access Specialist to see if they are eligible for a full assessment by answering questions regarding mental health and substance abuse.

    • If you are eligible for assessment, the Access Specialist will collect demographic information and review required paperwork (consent, financial contract, human rights, fall risk, confidentiality, DMAS, no show policy).
    • Client may sign releases for other entities outside of BRBH to have access to their medical information here.
  • WHAT DO I BRING TO MY FIRST VISIT?

    1. Please bring: a photo ID, social security card, passport and/or birth certificate.
    2. Proof of insurance such as Medicaid, Medicare and/or private insurance (if applicable)
      • We need this for your financial assessment.
    3. Please bring your legal guardian if you are:
      • 17 years or younger
      • An adult with a guardian
    4. Please note: Guardians must bring legal paperwork that shows them as the guardian.
    5. Any medical documents that describe conditions, illnesses, hospitalizations and outpatient treatment.
  • HOW DO I PAY FOR SERVICES?

    Blue Ridge Behavioral Healthcare (BRBH) takes many forms of payment (Cash, Check, Credit Card, Money Order).

    We accept Medicaid, Medicare and private insurance as well as offer a financial assistance payment plan. After payment by the insurance company, the remaining balance becomes the client’s responsibility and the client may fill out a financial assistance application at that time.

    • You can pay in-person at BRBH (Burrell Center, Child & Family Services, Administrative Office).
    • You can mail your payment when you get your bill for services.

    Mail to:
    Blue Ridge Behavioral Healthcare
    Attn: Reimbursement
    301 Elm Avenue, SW
    Roanoke, VA 24016-4001

  • HOW MUCH WILL IT COST?

    We will bill insurance and/or process financial assistance applications. If interested, please ask to see a written schedule of fees and charges.

  • WHAT IF I HAVE FEEDBACK ABOUT THE SERVICES I RECEIVE?

    Blue Ridge Behavioral Healthcare takes pride in providing services to our community. Please let us know if you have a problem, question, or compliment about staff or services. Please call the Office of Consumer Affairs at 540-266-9200.


NEED HELP NOW?

If you are experiencing a mental health crisis, call us at 540-981-9351.
We are here 24 hours a day, 7 days a week.